Shipping Information

Proaudiovisual offers a fixed, flat-rate shipping for all orders within Australia and competitive rates for all International Orders.


Processing Times

Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays.
We are happy to say that 99% of all orders placed before 3pm business days are shipped the same day.

Please Note: The cut off for StarTrack Road and Overnight Express orders is 2.00pm (WST). Any orders received after 2.00pm may ship the following business day.


Flat Rate Shipping Options

Shipping Method Shipping Cost
Standard Delivery (eParcel) $5.95
Express Delivery (eParcel Express) $8.95
Star Track Road See Below
Star Track Express See Below
International Shipping Calculated at Checkout


Estimated Delivery Time

Delivery Area Australia Post StarTrack
  Parcel Express Road Express
Western Australia
Perth Metro Overnight Overnight Overnight Overnight
WA Regional 2 to 3 Days 1 to 2 Days 2 to 3 Days 1 to 2 Days
Northern Territory
All Areas 6 to 7 Days 2 Days 6 to 7 Days 1 to 2 Days
South Australia
Adelaide Metro 4 to 6 Days 2 Days 4 to 5 Days Overnight
SA Regional 4 to 6 Days 2 Days 4 to 5 Days Overnight
Brisbane Metro Up to 3 Days Overnight Overnight Overnight
QLD Regional 2 to 4 Days 2 to 3 Days Overnight Overnight
New South Wales
Adelaide Metro 2 to 4 Days Overnight Overnight Overnight
SA Regional 3 to 5 Days 2 to 3 Days Overnight Overnight
Hobart Metro (including Launceston) 3 to 5 Days Overnight Overnight Overnight
TAS Regional 3 to 5 Days 2 to 4 Days Overnight Overnight
Melbourne Metro Up to 3 Days Overnight
VIC Regional 2 to 4 Days 2 to 3 Days Overnight Overnight
Western Australia
Perth Metro 3 to 5 Days 1 to 2 Days Overnight Overnight
WA Regional Up to 6 Days Up to 4 Days Overnight Overnight

Please note that estimated delivery times include business days only.


Bulky or Road Freight Only Items

Throughout the website, some items are marked with a truck . These items are usually large / bulky / heavy items or items can that only be shipped via Road Freight.
Express Post or Overnight shipping if possible will attract an additional freight charges.

Please feel free to Contact Us for more details and the Express Shipping options. Bulky Item shipping charges will be calculated during checkout.


Premium Air Satchels & Cartons

Satchels are available up to 5kg and cartons of 10, and 20kg. Overnight Satchels (up to 5kg) to the remote NT locations may incur a surcharge upto $30. Orders larger or heavier than 20kg will automatically be sent by Road Freight. Customers will be contacted in any instances where priority air satchels are not permitted or further payments or refunds are required.

1kg Satchel $14 Dimensions:
3kg Satchel $18 Dimensions:
5kg Satchel $20 Dimensions: 54.5 (W) x 45.5 (H) cm
10kg Carton $40 Dimensions: 37.5 (W) x 29.5 (H) x 42.5 (D) cm
20kg Carton $80 Dimensions: 50 (W) x 39.5 (H) x 48 (D) cm


International Shipping

Purchasing from overseas?

We are happy to ship to most countries. We use either DHL or Australia Post for all International orders. Australia Post shipping rates will be calculated at checkout for any other international shipping methods, a Proaudiovisual sales team member will contact you with the exact amount required for shipping your order once it has been packed and weighed.  We then ask that you use PayPal to transfer the required amount so that we may arrange shipment of your order.


International Taxes and Customs Charges

International customers may be required to pay sales tax, duty and / or Customs charges.

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charges. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your order. Proaudiovisual is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. 


Unclaimed Items

All shipments returned to Proaudiovisual are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by Australia Post (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent.

When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. All reshipments incur reshipment fees that are the same as Proaudiovisual's standard shipping fees. Reshipment fees will be applied regardless of the original shipment’s eligibility for free shipping. Additional courier charges for return shipping may also apply.


Return to Sender Fee and Reshipment Fees

  • Current Australia Post Return to Sender Fee is $10.00
  • Current Australia Post Delivery Fees can be obtained via by the Australia Post Postage Calculator
  • StarTrack Express Delivery Re-Delivery fee is $8.00

In the event where our attempts to contact you to obtain correct address details and/or to organise payment for reshipment have failed, we will process a refund for the original amount paid minus our initial shipping cost and the return to sender fee. The amount deducted will be in accordance with the current rates set out by the carrier that was used to ship your order.

A tax invoice will be supplied for any additional fees paid. In the case of a refund, an adjustment tax invoice will be supplied outlining the original transaction amount and the additional fees deducted from the refund provided.


What do I do with my item that doesn't arrive within these estimated times ?

First of all please make contact with your local Post Office and check they are not holding the parcel for you. If your local post office is unable to help, please Contact Us advising the items(s) have not arrived and we will contact Australia Post and will follow it up for you and will advise the outcome. In most cased we find the the item has been delayed in the mail system by a few days.