Proaudiovisual pride ourselves on our quality products and great customer service and offer you our 100% Satisfaction Guarantee, 30-Day Risk Free Return Policy. If you receive a wrong, damaged or defective item, the item is not as described or you simply change your mind please contact us immediately and we will issue a replacement, or if you prefer a full or partial refund of your purchase price, including your shipping cost.
Please use the Return Request Form to arrange the return and/or replacement of your purchase.
All returned goods must have a Return Authorisation Number. This will assist us to process your return quickly once returned to us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Returning items under our 30 Day 100% Satisfaction Guarantee
We offer you a 30-Day Risk Free Return Policy. If you receive a wrong, damaged or defective item, the item is not as described or you simply change your mind, please Contact Us immediately and we will issue a replacement or if you prefer a full or partial refund of your purchase price, including the standard shipping cost. For goods returned under our 30 Day 100% Satisfaction Guarantee, please ensure the goods are returned in the original packaging including any manuals / accessories and in the same condition that is was supplied. Please ensure that NO shipping labels are fixed directly to the packaging but on the outside of the wrapped item. Once we have received the returned item(s), we will refund the full amount paid using the same payment method as the original purchase.
Damaged Items in Transit
We will replace any item(s) delivered that have been damaged in transit including the return postage costs. Please contact us on 1300 762 887 and advise that the item(s) have been damaged in transit and we will arrange for your order to be re-processed and dispatch along with a postage paid satchel for the return of the damaged goods.
Faulty Items with the 30 day Risk Free Period
If the item(s) is inside our 30 Day Satisfaction Guarantee period, the item(s) needs to be returned for testing. Once we have tested the item and the fault has been verified, we will offer you a refund or replacement of the item. If the item(s) are found not to be faulty and in the event are not compatible with your equipment, we will offer you a full refund as per our 30 Day 100% Satisfaction Guarantee. We will cover the postage cost for the return of the item(s) to us and the cost of the return postage of the replacement item(s) if requested.
Faulty Items outside the 30 day Risk Free Period
If the item(s) is outside our 30 Day Satisfaction Guarantee period, the item(s) is covered by the manufactures warranty and the item(s) will be required to be returned for testing. Once we have tested the item and the fault has been verified, we will either repair the item or offer you a new replacement. We will cover the cost of the return postage of the repaired or replacement item.
How to request a Return
If you wish to return a product, you will need to complete our Return Request Form. Once we receive your return request and it has been processed, we will email you back your Return Authorisation Number, return instructions and if you qualify for free return shipping, your return shipping label. Any items that qualify for free return shipping that are returned without our return shipping label will be at the customers expense.
Any items received without a Return Authorisation Number will not be processed and returned to the customer.